Hospital Ombudsman

Are you (dis) satisfied with the care provided and the services or communication of the medical staff? Not sure? Having trouble? Contact the hospital ombudsman.

We greatly appreciate our patients and therefore the hospital's Ombudsman was established at the General University Hospital in Prague. There may be situations where patients or their relatives believe that their rights have been violated or compromised, or you want to tell us that you were satisfied with the care at VFN.

Hospital Ombudsman of the General University Hospital in Prague is Assoc. MUDr. Bohuslav Konopasek, CSc.

Who can turn to the hospital ombudsman?

The patient, any hospital visitor or employee has the opportunity to visit the Ombudsman in person or contact him in writing, by telephone or by e-mail.

What is the mission of the hospital ombudsman?

The Hospital Ombudsman at VFN is committed to protecting patients' rights. It provides assistance to patients, their families and relatives in dealing with situations arising in connection with diagnosis, treatment and hospital stay. At the same time, it strives to ensure trouble-free communication between patients, their relatives and VFN staff. It strives to improve the quality and safety of health services provided and to maximize patient satisfaction.

What will the Hospital Ombudsman help you with?

The Hospital Ombudsman assists patients in handling their complaints, in the difficulties of providing care and services, or in communicating and conducting staff. It also helps to obtain information that patients need and has not been communicated. It facilitates communication between the hospital and the patient or his / her relatives, ascertains and investigates the true state of affairs and helps to remedy any possible remedy. Of course, it also receives praise from patients and their loved ones.

Complaints lodged by individuals in connection with the provision of health services.

Ust. § 93 et seq. of Act No. 372/2011 Coll., on health services and the conditions for their provision (hereinafter referred to as the "Health Services Act") sets out the framework procedural rules for handling complaints filed by natural persons in connection with the provision of health services. These complaints in VFN are handled by the Management Support Department, viz Filing and handling complaints.

How can you address your Ombudsman with your requirements:
  • in writing to the address:
    Assoc. MUDr. Bohuslav Konopasek, CSc.
    Hospital Ombudsman
    General University Hospital in Prague
    U Nemocnice 499/2, 128 08 Prague 2, Czech Republic

  • by electronic mail by email:

  • personally after previous telephone appointment in the office during office hours:
    WEDNESDAY 10:00 - 12:00 and 13:00 - 15:00
    General University Hospital in Prague, U Nemocnice 499/2, 128 08 Prague 2
    Headquarters building A5, 4th floor

  • by phonePhone: +420 224 962 334

The hospital ombudsman is appointed by the director of the hospital and is responsible for maintaining confidentiality. Hospital Ombudsman's duties are only within the General University Hospital in Prague.

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