Information for patients

Special Payments Department

Special Payments Department is located in the main premises of the General Teaching Hospital in Prague:
U Nemocnice 499/2, 128 08 Prague 2, headquarters building A5, 5th floor
Head of Department: Ing. Zuzana Krautová, MBA
Phone: +420 224 963 058

In particular, the department provides:

  • issuing invoices for treatment to foreign nationals
  • communication with domestic and foreign health insurance companies,
  • issuing claims for unpaid invoices
  • collection of advances and payments for medical treatment of foreigners in cash and by credit cards.

Special Reimbursement Department employees are able to communicate with patients in English and Russian and at the same time ensure payments are received by all types of payment cards by the terminal located in the General Fund of the VFN (A5 headquarters building, 4th floor).

Work hours
Mon - Thu 07:00 – 16:00
Fri 07:00 – 15:00

Payment card payments

In addition, all types of payment cards can be paid for at the following locations:

  • Individual Care Center, Karlovo nam. 32, Prague 2
  • Outpatient Clinic - cash desk, Karlovo nám. 32, Prague 2
  • Clinic of Phoniatrics, Zitna 24, Prague 2
  • Department of Obstetrics and Gynecology (ground floor, general ambulance), Apolinářská 18, Prague 2
  • VFN Main Treasury, U Nemocnice 499/2, Prague 2
  • 1st Surgical Clinic - ambulance, U Nemocnice 499/2, Prague 2
  • II. Surgical Clinic - cardiovascular surgery, U Nemocnice 499/2, Prague 2
  • II. Internal Clinic, U Nemocnice 499/2, Prague 2
  • IV. Internal Clinic, U Nemocnice 499/2, Prague 2
  • Department of Pediatric and Adolescent Medicine, Ke Karlovu 2, Prague 2
  • Hospital pharmacy (main entrance), U Nemocnice 499/2, Prague 2
  • Hospital Pharmacy (University Clinic), Karlovo nam. 32, Prague 2
  • Hospital Pharmacy (Department of Urology), Ke Karlovu 6, Prague 2
  • Neurology Clinic - Acute outpatient clinic, Katerinska 30, Prague 2
  • Eye Clinic, U nemocnice 499/2, Prague 2
  • ENT ambulance, U Nemocnice 499/2, Prague 2
  • Psychiatric Clinic, Ke Karlovu 11, Prague 2
  • Radiodiagnostic Clinic, U nemocnice 499/2, Prague 2
  • Common Internal Income, U Nemocnice 1, Prague 2
  • Dental Clinic - ambulance, Kateřinská 32, Prague 2
  • Dental Clinic - ambulance, Karlovo nám. 32, Prague 2
  • Dental Clinic - dental surgery, U Nemocnice 499/2, Prague 2
  • Clinic of Urology, Ke Karlovu 6, Prague 2
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