Quality in VFN

Quality Management System (QMS)

Internal audits

In the General Teaching Hospital, planned and unplanned internal audits take place, which, in addition to checking compliance with management documentation, also reflect the requirements of legislation. This is an important tool for gaining feedback and sharing experience.

Monitoring and evaluation of adverse events

An Adverse Event (NU) is an unforeseen and undesirable event occurring within a health service provider's operation, with a potentially significant or significant impact on the health and life or property of the patient, employee or provider. The General Teaching Hospital has a functioning undesirable event system in place - all reported NUs are analyzed and addressed, corrective actions are taken where relevant to minimize the risk of their recurrence.

Patient satisfaction monitoring

The Management of the General University Hospital in Prague strives to continuously improve the quality of the provided health services. In improving their quality, we want to follow the opinions and experiences of our patients and clients. Since 2007, the General Teaching Hospital has been regularly participating in the HCI Satisfaction Survey - the Hospital of the Czech Republic, which aims to systematically monitor the quality of services provided.

Results of the General Teaching Hospital in Prague, project Best Hospital of the Czech Republic (HCI):

Year 2018

2nd best-rated teaching hospital from the perspective of outpatient patients in the Czech Republic.
2nd best-rated university hospital from the point of view of hospitalized patients in the Czech Republic.
3rd best rated hospital in the Czech Republic from the perspective of hospitalized patients in the region.
2nd best rated hospital in the Czech Republic from the perspective of outpatient patients in the region.

 

Year 2017

2nd best-rated teaching hospital from the perspective of outpatient patients in the Czech Republic.

2nd best-rated university hospital from the point of view of hospitalized patients in the Czech Republic.

3rd best rated hospital in the Czech Republic from the perspective of hospitalized patients in the region.

Year 2016

Jumper of the Year - VFN managed to select the largest number of completed questionnaires that were sent for evaluation.

Year 2015

2nd best-rated teaching hospital from the perspective of outpatient patients in the Czech Republic.

Departmental safety objectives

On the basis of the recommendations of the Council of the European Union and WHO, the Ministry of Health of the Czech Republic has announced Departmental Safety Goals, which in the form of recommended procedures lead to a reduction in the risk of harm to patients. These recommendations are binding for the General Teaching Hospital as a directly managed organization of the Ministry of Health of the Czech Republic.

Accreditation and certification

The General University Hospital in Prague continues to follow the path of increasing the quality of health services provided, both in the form of individual accreditation or certification of individual workplaces according to ISO 9001, ISO 15189 or ISO 17025, and national accreditation according to Decree No. 102/2012 Coll. assessing the quality and safety of inpatient health care, which covers most areas of health care provision, with particular emphasis on safety and efficiency. VFN provides specialized and superspecialized care in several fields, including a wide range of laboratory diagnostics.

Do NOT follow this link or you will be banned from the site!