Quality in VFN
Quality in VFN
Registration number: CZ.04.3.07 / 4.1.02.3 / 4043
Amount of public support: CZK 6,647,179
Project start and end date: 01. 09. 2006 – 31. 08. 2008
Dimension Code: NDP-003-124-97
The project is directly focused on increasing the competitiveness of the General University Hospital through the introduction of quality system and employee training.
The basic reason for this step is the decision of the VFN top management to create a quality management system according to ISO 9001: 2000. Among other things, this system aims to create a tool for continuous improvement of service quality and continuous improvement. Implementing the quality system puts great demands on the qualified and conscious potential of human resources. To support this goal, we want to establish a comprehensive system of internal training for all non-medical staff. At the same time, through its activities, the project will contribute to solving the issue of adaptability of workers' and lower technical categories of employees to new economic conditions.
Through training, targeted motivation, and an effective education system, we will create the conditions for employees to be actively involved in change processes in the organization in order to increase their qualifications and train them to increase their ability to actively participate in the implementation of the VFN Quality System. In terms of employees, we want to achieve an understanding of quality policy primarily in terms of the quality of life of the entire organization.
The creation and implementation of a system of internal vocational and general education will be one of the tools of the process of continuous improvement of service quality. Employees enrolled in the internal education system will be guided by modern training and training methods to the positive adoption of the new economic environment, to the active introduction of innovative technologies, to acquire new methods of work and management, to learn the effects of positive motivation methods. They will learn to use modern communication and information technologies within the needs of their profession and job position.
The project is managed by the VFN implementation team. Team members' professional line-up ensures that their working positions in the cooperating departments ensure continuous effective control and supervision of the implementation of all project activities, including targeted fulfillment of key activities.
Stages are continuously evaluated by the project team and modified as necessary. In the final activities, research into the benefit for the target group, research on the satisfaction of the target group and evaluation of the contribution of the project to improving the quality of services will be carried out.
The project was included in the "De minimis" support scheme, which obliges us to support other entities during the project implementation.
“This project is co-financed by the European Social Fund and the state budget of the Czech Republic”.
|Phase||Name||Number of persons||Realization|
|Stage I||Basic training||221||01. 10. 2006 – 28. 02. 2007|
|II. phase||Training of internal trainers - trainers||25||30. 03. 2007 – 16. 06. 2007|
|Quality Management - Auditor||26||07. 09. 2007 – 08. 12. 2007|
|III. phase||Educational Academy|
|Communication||307||25. 09. 2007 – 06. 12. 2007|
|Management skills||288||18. 02. 2008 – 26. 06. 2008|
|Professional courses||93||01. 03. 2008 – 30. 06. 2008|
A) Basic training
The first stage of the project was attended by 221 employees (from various departments, departments and departments of the General Teaching Hospital - paramedics and non-medical staff), who underwent basic training. The thematic focus of the interactive seminars was: quality and corporate strategy, basics of communication, teamwork, leadership.
A classroom in the GARDEN project was established and reconstructed for teaching. The outcomes of the seminars were used for the methodological preparation of the EDUCATION ACADEMY program.
B1) Training trainers-trainers
Ve II. a stage of 25 internal trainers from the VFN staff was trained and certified.
B2) Quality management - training of internal auditors
Ve II. the stage was trained and certified by a team of 26 quality managers - auditors for VFN needs from various sections
C) Training at all workplaces - Educational Academy
Training and development courses (3 modules):
- Communication - 11 types of courses, implementation from 25 September to 6 December 2007
- Management skills - 13 types of courses, implementation from 18 February to 26 June 2008
- Expertise - selected specific topics such as metrology, law, information technology, etc. The terms are listed according to the needs and requirements of individual sections.
Courses at individual departments - learning on real cases, linking theory with practice, training skills on familiar situations.
Information and discussion management forums - issues in the areas of law, economy, quality, informatics, current information on events in the VFN. Programs of this type provide workers with information on specific areas of VFN activity.
As part of the pilot project, the quality, which began on 1 September 2006 and will end on 31 August 2008, all III. stages: Stage I - basic training II. phase - preparation of internal trainers and auditors; III. phase - Educational Academy. Each stage was continuously monitored and evaluated. The objectives set have been met in the individual stages.
For the Educational Academy program (internal education system according to the needs of individual departments of the General Teaching Hospital), we received the MEYS accreditation.
The project is regularly monitored and subsequently evaluated by the support provider. All submitted monitoring reports were approved.
The project meets the objectives set, follows the planned schedule and exceeds the planned number of supported persons.
Currently, a project proposal for support from EU funds in Priority Axis 1 of the Operational Program Prague - Adaptability is being elaborated.
Open courses Communication and management education with the opportunity to get a certificate, inspired employees to attend courses and interest in completing the program, including the certificate.
System workplace training: courses were organized for various VFN workplaces and programs were prepared according to the time possibilities of workplaces. The courses were led by our internal trained lecturers.
They continued Management Discussion Forums - meeting of senior managers of the General Teaching Hospital with employees interested in up-to-date information on VFN strategy, economy, personnel matters, law, IT.
It was created and stabilized by the project management team, and a team of internal trainers was created to implement the key activities planned. All courses were evaluated by the course participants in terms of evaluation questionnaires in terms of the quality of lectures, study materials and benefits for their own work.
|Date of Event:||August 28, 2008|
|Time:||13.00 - 16.00 hrs.|
|Place:||Charvát Hall III. Internal Clinic of General Teaching Hospital and First Faculty of Medicine
(The Charvát Hall is located in the upper part of the former St. Francis Chapel
Xaverský, U nemocnice 1, Prague 2, entrance III. internal clinic, 1st floor)
|1. Presentation of the project||Ing. Jan Friday|
|2. Presentation of project outputs and results||Prof. PhDr. Libuše Hájková|
|Stage I - Basic Training||Prof. PhDr. Libuše Hájková|
|II. Stage - Courses at VŠE||Jana Šimková Bc. Petra Pekarova, Ing. Pavla Hrubá|
|III. stage - Academy|
|Retraining course - Healthcare Management||Prof. PhDr. Libuše Hájková|
|IT Workplace Courses||Ing. Jiří Haase, MBA|
|Courses in OVAK||Iva Schafferova, Ing. Josef Zimák|
|Courses in the workplace of the DP, TÚ||Ing. Ernest Ištvánfy, Josef Rajdl|
|De minimis support rates||Mgr. Hana Lagová|
|Quality courses||Ing. Eva Pincová|
|Road transport courses||Antonín Hamáček|
|3. Project administration and monitoring||Ing. Naďa Holmanová|
|4. Evaluation of project benefits for VFN||MUDr. Jan Briza, CSc., MBA|
|5. Guest Appearances||Ing. Svetlana Navarova, MLSA|
|6. Continuation of the project||Mgr. Eva Hotmarová|
|7. Conclusion||Ing. Jan Friday|
We look forward to meeting you.
Ing. Jan Friday
Ing. Eva Škorňová, phone: +420 22496 2034
Applications should be submitted by August 25, 2008 to the address: Akademie@vfn.cz.
www.vfn.cz (Information on General Teaching Hospital - Grants in General Teaching Hospital - Quality in General Teaching Hospital)